Terms of Service Agreement
This document constitutes an agreement between Legends Pet Care Services, LLC (hereinafter referred to as “Legends”) and the client, commencing upon the initiation of the client’s account. This agreement shall remain in effect unless terminated in writing by the client.
- Authorization of Services: The client authorizes Legends to provide pet care services as detailed in the Client Profile and Pet Profiles, incorporated herein by reference.
- Emergency Veterinary Care: Legends is authorized to seek emergency veterinary care for the client’s pet if deemed necessary during the service period. The client assumes responsibility for all related charges and permits Legends to engage alternative veterinary services if the primary veterinarian is unavailable, with reasonable efforts made to notify the client beforehand.
- Premises Security: Legends assumes no liability for premises security or losses in cases where other individuals access the home during scheduled visits. Pet care shall exclusively be administered by Legends unless otherwise agreed upon with the client.
- Reimbursement: The client agrees to reimburse Legends for additional fees related to emergency care and unforeseen expenses, including but not limited to transportation, accommodation, and pet supplies.
- Service Provision: Legends pledges to deliver services in a dependable, compassionate, and trustworthy manner. While every effort will be made to adhere to agreed-upon visit times, the client acknowledges a margin of 60 minutes before or after the scheduled time. Liability claims against Legends, its employees, or assigns, are waived unless attributable to proven negligence.
- Outdoor Pet Liability: Legends bears no responsibility for incidents involving pets with unsupervised outdoor access, including injury, disappearance, or fines.
- Client Liability: The client assumes liability for any injuries or damages caused by their pet to third parties in the absence of the sitter. The client indemnifies Legends against any claims arising from such incidents.
- Termination: Legends retains the right to terminate this contract at its discretion, as does the client. Such terminations must be communicated in writing.
- Property Damage: Legends disclaims responsibility for any property damage caused by the client’s pets while not under its care.
- Fees and Payments: Service fees are earned upon reservation acceptance and are due upon receipt of the invoice. Legends reserves the right to alter fees at its discretion. A fee of $35.00 applies to returned checks, and clients are responsible for collection costs.
- Compliance: The client affirms compliance with all state and local licensing and vaccination requirements for their pets.
- Future Services Authorization: This contract serves as approval for future services, allowing Legends to accept reservations and access the premises without further authorization.
- Agreement Amendments: The client acknowledges the possibility of agreement amendments and agrees to adhere to the attached policies and procedures.
I have read the above terms and conditions. I know, understand, and agree to all terms stated above. I am accepting this document as a contractual agreement.
Revision 3 (1/1/2025)
Policies & Procedures of Legends Pet Care Services
At Legends Pet Care Services, we offer compassionate care for your beloved pets when you’re unable to be there. Whether it’s during your work hours, vacations, or other engagements, we’re dedicated to providing reliable companionship and support for your pets in your absence.
Office Hours: Our regular office hours are from 9 am to 4 pm, Monday to Friday, and from 9 am to 12 pm on Saturdays. Please note that our office is closed on Sundays and all Federal Holidays. However, we continuously monitor emails, voicemails, and texts, even during off-hours. Emergencies are promptly attended to, even when the office is closed, while non-emergency communications will be addressed during regular business hours.
Initial Consultation/Meet & Greet: An essential and complimentary service, the initial consultation is mandatory for all new clients. This meeting allows us to understand your pet’s needs better, review service agreements, and complete necessary veterinary release forms. Please allocate a minimum of 20 minutes for this consultation.
Reservation Requests: For pet sitting services requiring multiple visits per day, we recommend scheduling at least two weeks in advance. While we strive to accommodate all requests, bookings made less than two weeks in advance may be subject to availability constraints. Last-minute requests will be considered, but we cannot guarantee availability. During the initial consultation, we’ll discuss scheduling, billing, and payment for recurring services. Legends Pet Care Services reserves the right to decline reservation requests.
Cancellation Fees: To mitigate disruptions to our schedule caused by cancellations or last-minute changes, the following fees apply:
- Pet Sitting (multiple visits per day, vacations, etc):
- Canceled or changed more than 2 days in advance: No Charge
- Canceled with less than 2 days’ notice: 50% of the total booking.
- Daily Recurring Pet Visits (midday dog walks, one day check on pets, etc):
- Canceled or changed: No charge.
- Holiday cancellations on all services with less than 7 days’ notice will incur the full rate, including the holiday fee.
Additional Fees:
- Holiday Fees: Applied to any scheduled service during specific holiday periods.
- Extra Pet Fee: Added per pet over three pets on all services.
- Same Day Requested Pet Visits Fee: Applied to visits booked after 4:00 pm the day before or on the day of the visit.
Payment: All service fees are due upon receipt of invoice and can be paid via cash, check, or credit/debit card. Checks should be made out to Legends Pet Care Services. Returned checks incur a $35 charge. Invoices for daily recurring visits are issued weekly on Fridays, while vacation visit invoices are issued on the last day of the vacation period.
Unplanned Fees: Clients are responsible for reimbursing Legends Pet Care Services for restocking depleted supplies needed for pet care.
Records, Contracts, and Forms: All documentation will be delivered and stored electronically. Pictures taken during visits remain the property of Legends Pet Care Services and may be used for promotional purposes. Client information remains confidential and will not be shared.
One Account Per Household: To ensure clarity and efficiency, only one account per household is permitted. All pets requiring services must be listed for insurance purposes.
Electronic Reports: Regular updates and photos of your pet will be provided electronically, with frequency depending on the service type.
Visitors: Please inform us of any expected visitors during contracted service periods to avoid any confusion.
Visit Policies: Minimum visit requirements are specified based on the type of pet and duration of absence.
Other Important Policies:
- Legends Pet Care Services assumes no responsibility for damage or negligence caused by other parties involved in pet care.
- Pets must be leashed when outside unless in a physically fenced yard.
- Owners are responsible for pet-proofing their homes.
- All policies and procedures are subject to change.
For current fee, please see Fee Schedule.
These policies and procedure are subject to change at any time.
I read the above policies and procedures. I know, understand, and agree to all items stated above. I am accepting this document as a contractual agreement.
Revision 3 (1/1/2025)
Lockbox Policy
The lockbox policy of Legends Pet Care Services, LLC requires clients to provide two sets of keys to their residence for reliable service with the least liability. One key will be used by the pet sitter to enter the client’s home during scheduled visits, while the other key will be stored in the company’s key safe at their office as a backup.
Clients have several options regarding the lockbox:
- Purchase their own lockbox: Clients can buy a lockbox with at least a four-digit code that can easily hang from a doorknob or railing, or be wall-mounted. The lockbox does not necessarily have to be placed on the front door; it can be attached to a fence, placed on the back porch, or hidden in another secure location on the client’s property. Lockboxes typically cost between $25 and $100 in local stores.
- Receive a lockbox from Legends Pet Care Services, LLC: Clients can choose to receive a lockbox from the company, which eliminates the need for them to go out and purchase one themselves. In this case, there will be a $20 installation fee, and the lockbox will be provided during the consultation. The company will explain how to set the code and where to install the lockbox.
- Use electronic entry: If clients have an electronic entry system, such as a code on the doorknob or garage door, it is acceptable. However, the company still requires a physical key as an alternate means of entry in case the electronic code fails or the batteries are dead.
The benefits of using a secure lockbox include:
- Keys are always secured at the client’s premises and not in the possession of the pet sitter.
- If the client moves, they can take the lockbox with them.
- Pet care personnel will have immediate access to the client’s home in case of an emergency.
- Lockboxes are reinforced to withstand various weather conditions and attempts to break them open.
- Clients can change the lockbox code whenever they need to.
Lockboxes can be purchased at hardware stores, home goods stores, or retail stores. Clients can also schedule a lockbox installation during the Meet and Greet with the pet care service. The cost of the installation can be added to the cost of the first visit.
It is the client’s responsibility to inform Legends Pet Care Services, LLC of any changes to the lockbox code and ensure that the keys are in the lockbox for the pet sitter to use. If the pet sitter arrives and finds no lockbox or key inside, the client will be charged a $20 key pick-up fee at the start of visits.
The company prefers to use lockboxes for several reasons. We believe that the client’s key is much safer in a locked box on the client’s property than in the pet sitter’s car or home. Losing keys is not uncommon among service companies, and various mishaps can occur, such as misplaced or lost keys, a sitter’s illness or inability to make an appointment, or the use of multiple sitters. All keys are labeled with a code and do not contain client names or addresses.
Using a lockbox eliminates many potential problems and ensures that a backup pet sitter can be sent in case of emergencies. The lockboxes provided by Legends Pet Care Services, LLC belong to the clients, allowing them to be used for other purposes such as allowing friends and family to access their home or for other service companies working at their home.
Apartments: We can provide a secure “Over-the-door Hanger for the lockbox. You can purchase one yourself or we can provide one at the initial consultation for you with an installation fee of $20.00. We ask clients who live in apartments to hang it from the top of their front door prior to scheduled visits and feel free to bring in the lockbox at the conclusion of our visits.
Lockbox codes will never be shared with anyone outside of Legends Pet Care Services and the owner. If the owner changes the lockbox code and/or location, it is their responsibility to inform Legends Pet Care Services of the changes prior to the first visit.
This policy is subject to change at any time.
I read the above policy. I know, understand and agree to all items stated above. I am accepting this document as a contractual agreement.
Revision 3 (1/1/2025)